Last updated: 10/12/2025
At LOMAYALUXE.COM, our commitment is to provide a smooth, transparent, and reliable international shopping experience for customers worldwide.
This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing Time
We carefully inspect and prepare every order to ensure the highest product quality.
Order processing typically takes:
→ 3 to 5 business days
Processing time may vary slightly depending on order volume or product verification steps, but we always work to dispatch your package as quickly as possible.
Before shipment, customers receive:
- Real product photos and/or videos for quality confirmation
- Photos or videos of the final package, including:
- The shipping label with the customer’s address
- The official tracking number
- Without displaying product prices
This step ensures complete transparency and customer satisfaction before your order leaves our facility.
2. International Express Shipping
Once your order has been processed, it will be shipped using express international carriers, depending on your destination country.
Shipping may be handled by:
- DHL Express
- FedEx Express
- Or other trusted express couriers
We choose the fastest and most reliable option available for your region.
All orders include:
- FREE international express shipping
- Tracking number
- Delivery updates directly from the carrier
3. Estimated Delivery Times
Delivery time begins once the order has been shipped.
Estimated express delivery window:
➡ 5 to 8 business days
Actual delivery time may vary based on:
- Customs clearance
- Local courier handling
- Regional holidays
- Destination country regulations
While delays are uncommon, they can occur due to circumstances outside our control. We will always assist you if additional support is needed.
4. Tracking Your Order
A tracking number is provided once your order ships.
You can track your package through the carrier’s official website (DHL, FedEx, etc.) to monitor real-time movement and expected delivery.
5. Delivery Responsibilities
Once an order is transferred to the shipping carrier:
- The package becomes officially under the responsibility of the courier.
- LOMAYALUXE.COM remains available to support you, but cannot control transit delays, customs actions, or courier-related issues.
Customers are responsible for ensuring their shipping address is correct at checkout.
Packages returned due to incorrect addresses may require additional fees for reshipping.
6. Taxes, Customs & Import Duties
International shipments may be subject to:
- Customs inspection
- Import duties
- VAT or local taxes
These charges, if applicable, are the responsibility of the recipient and vary by country.
Most packages clear customs smoothly, but regulations differ from one region to another.
7. Incorrect or Missing Information
If any required information is incomplete or inaccurate, your order may be delayed.
We will attempt to contact you via email if clarification is needed.
8. Shipping Support Contact
For any questions regarding your shipment, please contact us at:
Our support team is here to assist with tracking, delivery clarification, or any shipping-related concerns.